Answers before you begin.

Moments by Mail Co. creates meaningful prompts, keepsake pieces, and gentle rituals that help you preserve the stories you are living now, before they become distant memories.

Each collection holds space for a different season of life. Some celebrate childhood and family stories, while others honor pets, homes, love, or the people and places you want to remember well. Explore each collection page and choose the season that feels most meaningful to you right now.

Each mailing is designed for real life. You can spend a few quiet minutes with one prompt, or make an evening of it with the people you love. There is no pressure to finish everything at once.

The prompts are meant to grow with your family. Younger children can answer out loud, draw, or dictate while older children and adults can write their own reflections.

Save the monthly pages, notes, photos, and keepsakes together. Over time, they become a meaningful record of the life you are building.

Collection pricing is shown on each product page and at checkout. Subscription shipping is included unless a product page or checkout page clearly says otherwise, and applicable taxes are added at checkout.

Our monthly subscriptions, Keepsake Kits, and Memory Box are available to order now. The Memory Album is still being thoughtfully developed and is marked coming soon wherever it appears.

The monthly cutoff is the 18th. Subscriptions started on or before the 18th are included in that month’s mailing batch. Subscriptions started after the 18th begin with the following month’s batch.

We prepare monthly subscription batches around the 20th and send them around the 24th. Because they travel by regular mail, delivery timing can vary a little by destination.

Use Manage Billing with the email address used at checkout. Stripe will send a secure verification code before showing your subscription details, payment information, and invoices.

Yes. You can cancel anytime before the monthly cutoff to stop the next mailing. If you decide to return later, we will use the same email address to continue your collection where it paused whenever possible, so you do not receive duplicate months.

Little Paws is a 12-month series celebrating your pet’s first year with your family. Billing ends automatically after the final month, so there is nothing extra you need to do.

Stripe securely handles payment processing for us. If a payment does not go through, Stripe may retry it and may ask you to update your payment method through the secure billing portal. We pause fulfillment until payment is resolved, so your collection can continue smoothly once everything is updated. We never store your full card details.

Keepsake Kits are one-time guided experiences created for a specific season, story, or person. The Memory Box is a flexible place to gather the pieces you collect over time. The Memory Album, coming soon, will offer a more finished way to arrange and revisit those memories. They are simply different ways of holding close what matters to you.

Each kit includes a thoughtful mix of guided prompts, keepsake pieces, and simple materials selected for its particular story. Exact contents vary by collection, but every kit is designed to make remembering feel approachable, personal, and meaningful.

Yes. Subscriptions, Keepsake Kits, and the Memory Box can all be sent as meaningful gifts. At checkout, enter the recipient’s name and shipping address carefully so we can prepare their order with care.

The Memory Box measures 8 x 5.8 x 1.65 inches: 8 inches long, 5.8 inches wide, and 1.65 inches thick. It roughly fits 200 5 x 7 photos, with room for prompt cards, notes, photos, letters, and small flat keepsakes. Explore the Memory Box.

Personalization is available for Keepsake Kits and the Memory Box. Add a short name, date, or meaningful message at checkout. It is $10 for up to three words, then $1 for each additional word, up to eight words total. A numeric date, such as 07-28-26, counts as one word. Choose center, top-left, or top-right placement, then review your wording carefully before placing the order. Personalization is created from the exact text submitted at checkout, so we cannot make revisions after purchase. Personalized orders take 3-5 business days to prepare.

We currently ship within the United States only. We hope to offer international shipping in the future.

Monthly subscriptions are sent through regular mail and do not include tracking. Keepsake Kits and the Memory Box ship in a small box with tracking, so you can follow the package as it makes its way to you.

Most one-time products are prepared within 1-3 business days. When personalization is added, please allow 3-5 business days so we can prepare your piece with the care it deserves.

For subscriptions, please email us by the 18th so we can try to update the next monthly mailing. For Keepsake Kits and the Memory Box, contact us as soon as possible. Once an order has entered fulfillment or shipped, we may not be able to make a change.

Please email us within 14 days of the expected delivery window, or as soon as tracking shows a delivery issue. Include the email used for the order and photos when possible. We will review what happened and do our best to find an appropriate resolution.

Because orders are prepared with care in small batches, subscription mailings are generally nonrefundable once fulfillment begins. Keepsake Kits and giftable products are generally nonrefundable once shipped, except when an item arrives damaged, missing, or incorrect. Please reach out as soon as possible if something does not feel right. See our Terms for the complete policy.

Your memories belong to you. We use the information needed to process your order, prepare shipments, support your subscription, and answer your questions. We do not sell personal information or store your full payment-card details. You never need to send us private family stories or photographs unless they are necessary for customer support. Read our Privacy Policy for the full details.

Email us anytime at hello@momentsbymailco.com. We are always glad to help with an order, a gift, a collection question, or a memory you are hoping to preserve.